Warranties and Recommendations

Mattresses

Warranties

10 Years Pro Rata Warranty

In case of justified complaint after 5 years from the purchase date, Colunex will replace you with a similar mattress, through the payment of a percentage of the price of the mattress, according to the table below:

0-5 YEARS: TOTAL WARRANTY
6 year warranty: 20% reduced
7 year warranty: 40% reduced
8 year warranty: 60% reduced
9 year warranty: 80% reduced
10 year warranty: 90% reduced

The pro rata price calculation is based on the rates in effect at the time the warranty is executed.

15 Years Pro Rata Warranty

In case of justified complaint after 5 years from the purchase date, Colunex will replace you with a similar mattress, through the payment of a percentage of the price of the mattress, according to the table below:

0-5 YEARS: TOTAL WARRANTY
6 year warranty: 10% reduced
7 year warranty: 20% reduced
8 year warranty: 30% reduced
9 year warranty: 40% reduced
10 year warranty: 50% reduced
11 year warranty: 60% reduced
12 year warranty: 70% reduced
13 year warranty: 80% reduced
14 year warranty: 90% reduced
15 year warranty: 90% reduced

The pro rata price calculation is based on the rates in effect at the time the warranty is executed.

The warranty does not cover

– Improper use of the product.
– Any problem of incompatibility between the bed and the mattress.
– Wear caused by improper use, cut or tear.
– Any damage caused by the presence of moisture or excessive heat.
– Transport, installation, or improper storage of the product.

General warranty conditions

– The warranty protects any manufacturing or material imperfection.
– It is mandatory to respect the specific use instructions, in order to keep the validity of this warranty.
– Removing or breaking the warranty seal in the internal cover (in the models with removable cover) will lead to an immediate loss of the products warranty.
– Colunex keeps the right to examine the product, having the exclusive power of deciding whether the repair is covered by the warranty or not.
– Any intervention on the product by technicians other than the ones from Colunex, will lead to an immediate loss of the product warranty.
– The warranty covers abnormal sagging of the mattress led by a normal use of the mattress over a bed base in a good conditions. Abnormal sagging means a loss in height bigger than 2 cm between zones (according to EN957).
– This warranty is only valid when accompanied by the original proof of sale.
– Given the mattresses are destined to personal use, they are not exchangeable.

Using Advices

Advices to increase your comfort and the durability of the product

– It is fundamental to use a good bed base or slated base, capable of supporting the whole area of the mattress.
– Check the condition of your bed base and the leveling/alignment of it once a year.
– Turn your mattress 4 times a year (head to foot, according to the label on the mattress).
– Do not fold or bend the mattress.
– If you need to transport or store your mattress, it is mandatory that it stays horizontally.
– If the mattress has a removable cover, remove it and wash it, always following the washing instruction on label. Washing the cover is a simple matter of hygiene.
– It is mandatory to read and respect the washing instructions (see the product label).

Recommendations

– During the first months of use, it is possible that a slight reduction of the fiber padding occurs, it is only a simple adaptation of the mattress to your body structure, this is perfectly normal. To accelerate the stabilization of the materials it is advised to turn the mattress more frequently. After this period, you can switch to a rotation every 3 months .
– The Colunex products are odorless. When installing the product it is possible to notice a smell of “new”, which is as a natural condition from opening the package. Therefore, we recommend aerating the mattress when installing it.
– Despite hypoallergenic and antibacterial treatments of all Colunex mattresses, it is recommended the use a waterproof and breathable mattress protector, in order to increase the life of the mattress.
– Open the removable cover (on the models with this option) for better ventilation and preservation.
– In case of accidentally spilling a liquid 0n the mattress, put the mattress in a ventilated area and never turn the wet side down. We advise to clean with a little mild detergent and warm water without soaking the mattress.
– All materials are subject to strict compliance test that allows us to guarantee the quality of the final product.

Anatomic Pillow

Warranty

– The warranty of the filling (perforated mini-tubes) is of 5 years; the coating warranty is 2 years; Both start on the date of issue of the sales document (invoice or cash sale) and are validated by it.
– Purchase document is required as proof of purchase from Colunex.
– The warranty covers defects in production and material.
– The warranty does not cover situations related to normal wear and tear of the product, particularly the coating.
– This warranty is valid in the country of purchase of the good. The consumer benefits from the rights defined in the law of the country of purchase and such rights are not affected by this warranty.

Using advices

Advices to increase your comfort and the durability of the product:

– The height of the pillow may vary depending on the accommodation of the tubes inside. The farther back is the pit in which the head will be accommodated, the higher the pillow will be.
– The ideal accommodation will exist when you lie down.
-Following this advice, you will get the correct support of the cervical region and consequently, the correct body posture. 
-The label on the pillow identifies summer and winter faces, so you can choose a fresher or cosier side to lie, respectively.